Refund Policy

Refund Policy

At SpecialtyGiftsByBrigit, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please read our refund policy below to understand the process and conditions for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of purchase.
  • The item must be unused, in its original packaging, and in the same condition in which you received it.
  • You will need to provide proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers).
  • Custom or personalized items.
  • Gift cards or store credits.
  • Sale or clearance items marked as final sale.

3. Requesting a Refund

To initiate a return or refund request:

  1. Contact us at [insert contact email] with your order number and details of the item you wish to return.
  2. We will review your request and, if approved, provide instructions for sending the item back.
  3. Shipping costs for returns are the responsibility of the customer unless the item was faulty or incorrect.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved:

  • Refunds will be issued to your original method of payment.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

5. Exceptions

Refunds may be refused under the following circumstances:

  • Items are returned outside the specified timeframe.
  • The item has been used, damaged, or is missing parts not due to our error.
  • Unauthorized returns that did not go through our approval process.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our refund process and place a new order for the desired item.

Thank you for choosing SpecialtyGiftsByBrigit. We’re here to ensure your shopping experience is delightful and worry-free.