Returns Information

At SpecialtyGiftsByBrigit, your satisfaction is our priority. If you’re not completely happy with your purchase, we're here to help. Please review our return policy to understand the terms and conditions of returning an item.

1. Return Eligibility

You may return most items within 30 days of your purchase for a refund or exchange. To be eligible, the item must meet the following conditions:

• It is unused, in its original condition, and includes all packaging materials.
• It was purchased directly from SpecialtyGiftsByBrigit (online or in-store).
• Proof of purchase, such as a receipt or order confirmation, must be provided.

2. How to Initiate a Return

To start the return process, please follow these steps:

• Contact us at [insert contact email] with your order number, item details, and reason for the return.
• Our team will provide you with further instructions, including a return shipping label (if applicable).
• Pack the item securely and include all original packaging and documentation.

3. Conditions for Returned Items

Returned items must be in new, unused, and salable condition. Products showing signs of wear, damage, or missing packaging may not be eligible for a refund or may incur a restocking fee.

4. Exceptions and Non-Returnable Items

While we aim to ensure flexibility, some items may not be eligible for return. This includes but is not limited to:

• Customized or personalized items.
• Sale or clearance items marked as final sale.
• Perishable goods such as food items or consumables.
• Opened or used items like candles, diffusers, and beauty products.

5. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item sent).

7. Exchange Policy

If you’d prefer to exchange your product for a different item, simply follow the same process as above and indicate your desired replacement item. Exchanges are subject to product availability.

Thank you for shopping with SpecialtyGiftsByBrigit. We’re committed to making your experience enjoyable and worry-free!